Dining at a shabu restaurant is supposed to be a pleasant and relaxing experience—one where customers can enjoy good food, good service, and a comfortable atmosphere. Unfortunately, my visit to your restaurant was the complete opposite. From the moment I walked in, it became clear that customer service was not a priority for your staff. The lack of attentiveness and basic courtesy was disappointing, to say the least. Instead of feeling welcomed, I felt like I was inconveniencing the very people who were supposed to serve me.
The service was unbearably slow—not just a minor delay, but an unreasonable, borderline negligent level of slowness. I found myself having to repeatedly remind the staff about items I had already ordered long ago. This wasn’t during peak hours, nor were the staff overwhelmed to the point where such delays would be acceptable. Instead, they seemed disengaged, uninterested, and unwilling to acknowledge customers who were clearly waiting. This reflects extremely poor management and a lack of professionalism.
What truly added insult to injury was the fact that your restaurant continued to accept new customers even though many essential ingredients were already out of stock. This is not only irresponsible but also deeply disrespectful. If certain items are unavailable, customers should be informed before being seated—not after they’ve wasted their time waiting for food that cannot be served. Having people sit down and then revealing that half of the menu is unavailable is both misleading and inconsiderate.
In summary, my experience at your restaurant was not merely disappointing—it was infuriating. A business that fails to value its customers, cannot manage its inventory, and does not take service seriously has little chance of earning long-term loyalty. No amount of décor or promotional offers can make up for the lack of integrity and basic respect demonstrated by the service I received.
I genuinely hope your restaurant takes this feedback seriously and makes real improvements, because no customer deserves to be treated the way I was. — 翻訳する
